Every day, people all over the world deal with different levels of stress. From the stresses of work or home life issues, to severe mental health illnesses such as depression or anxiety, reaching optimal health and well-being has become increasingly difficult.

To make matters worse, healthcare itself continues to become more complex. Whether you’ve faced confusing, inaccurate medical bills or challenges finding quality, affordable providers… healthcare can be confusing, overwhelming and infuriating! Even though more people seem to need access to care and assistance, somehow the healthcare system only gets harder to navigate.

Call A Doctor Plus is tackling these challenges head-on by offering Telehealth services that help people address mental health issues, resolve healthcare confusion and, ultimately, live their best life. These services are available 24/7/365 and just a phone call away.

EAP+Work/Life Program, powered by Health Advocate, gives people the support they need to deal with the stress of personal, family and work problems. With one call you have confidential access to a Licensed Professional Counselor or Work/Life specialist who can provide short-term assistance with issues that are impacting your life and ability to focus on work. This Life Assistance program is available 24/7/365 and can be utilized by spouses, dependents, parents and parents-in-law. In-person or video counseling is also available.

Licensed Professional Counselors can help people address the following concerns:

  • Stress, depression, anxiety
  • Anger, grief and loss
  • Drug and alcohol abuse
  • Marital relationships, family/parenting issues
  • Locating resources for childcare, eldercare, legal and financial services
  • Referrals for long-term counseling or specialized care
  • Help managing work conflicts, sensitive employee issues

For employers, the EAP+Work/Life Program can offer unlimited phone support for management and HR. Access to these features can help staff resolve problems in their earliest stages, improve employee well-being and productivity and prevent the escalation of workplace issues. All of which can help an organization reduce the need for costlier medical and mental health services.

Health Advocacy is another one of our Telehealth solutions. Plan members and dependents have 24/7 access to 1-on-1 help from a team of medical doctors, registered nurses and benefits claims specialists. This team of Personal Health Advocates is skilled at working with healthcare providers, insurance plans and other health-related organizations. They know the ins and outs of healthcare and have the resources to guide you to the right solution efficiently.

What can a Personal Health Advocate help with?

  • Answering benefit questions; estimating your out-of-pocket costs
  • Researching and resolving insurance claims and medical billing issues
  • Finding the right in-network providers and making appointments
  • Discussing the cost and quality of care; negotiating payment arrangements
  • Answering questions about diagnoses, medical conditions, treatments and tests
  • Researching and identifying the latest, most advanced approaches to care
  • Preparing you for doctor visits

Whenever you or an eligible family member has a healthcare-related issue or concern, just call the toll-free number to connect with an experienced Personal Health Advocate. Your Advocate will gather the right information about your issue and work to resolve it as quickly as possible. That same Personal Health Advocate works with you until that specific issue is resolved. And, when another concern arises, just pick up the phone and start the process again.

On an employer level, enrolling and implementing this service is simple because all eligible employees can be automatically enrolled. The database will store employees’ health and benefits information for easy access when they call, and their medical and personal information is kept strictly confidential. This kind of employee assistance can help lift the burden from the employer and HR team.

At Call A Doctor Plus, we believe that when people have easy access to the quality care and assistance they need, other more serious health conditions can often be avoided, and their mind can be put at ease.

What sets us apart from other Telehealth programs?

We know that Telehealth only works if people use it. Driving program use is what we do better than anyone in the industry, and ultimately what maximizes value to individuals and to employer groups. Our business model featuring $0 co-pays and per-call charges is not something you’ll see just anywhere. But, our extensive account support and communication is what amplifies the value and ease of our platform. From unique pre-launch starter kits, welcome calls, on-site “get acquainted” events, posters and emails to timely seasonal reminders, no other Telehealth partner does more to drive engagement.

While carrier sponsored plans are floundering at average utilization of 5%, Call A Doctor Plus is excelling with program use levels of over 50%.

These powerful telehealth services are included in our Premier Bundle plan. It is a Total Telehealth Solution designed to help users remain as healthy as possible – physically, mentally and financially. If you’re interested in improving the overall health of your employees or client employer groups, contact us to learn how you can get started with Call A Doctor Plus today!