We do things differently.
Welcome to Call A Doctor Plus, a little company with big dreams of helping our clients save money and improve health, wellness and productivity by putting people back in control of their healthcare.
If you wanted to understand our key philosophies, it would go something like this:
- Healthcare is mess
- Telehealth is awesome
- And it can provide tremendous value to both employers and employees
- But only if people actually use it
- Which is why carrier plans don’t work
- We need to do better for our clients
- And make it easy for them
- And partner with them
- So that they can be wildly successful
If you agree with this philosophy, then you are in the right place.
Keep reading, we’re glad you’re here!
A history of success.
Way back in 2012, which is basically the ice ages in this industry, we stumbled across this concept of Telehealth, which allowed people to connect with doctors and other healthcare professionals over the phone rather than in person and do it on a 24/7 basis in minutes using something as simple as a phone call.
Being brokers by trade, we immediately saw the significant impact that these services could have on our clients, their employees, and ultimately on our business. We realized that by replacing expensive, traditional healthcare with an inexpensive, easy-to-use alternative, we could save our employers time and money while also improving health and wellness.
But we also knew that in order for Telehealth to be successful, people had to actually use it. And the more they used it, the more successful it would be.
So, we set out to build a program that would be easy for our clients to implement and manage, backed by a team to do the heavy lifting and provide hands-on support. We then pioneered the $0 copay plan design coupled with an extensive member engagement plan that would eliminate barriers to use while also driving awareness, adoption and utilization of our services.
6 years later, we’re driving industry leading utilization and delivering unparalleled value to our clients.
How about them apples?
A total telehealth solution.
When the rubber meets the road, most people just want to be happy, healthy and free to live their lives. As a matter of fact, our country was founded on those same principles.
We could not agree more… and you should too!
Recent studies have found that there is a nearly-irrefutable correlation between health and happiness, and that happy employees are 22% more productive than their unhappy counterparts. So, when you improve health, you improve happiness and quality of life, which in turn boosts productivity and enhances the overall state of your clients’ organizations.
This idea is the foundation for what we call our Telehealth Pyramid.
At the core of our offering is Telemedicine, which gives our members 24/7 access to doctors that can answer questions, diagnose common issues and even prescribe medication in minutes.
Unfortunately, this is where the Telehealth offering typically ends for so many plans today, and physician access is all you get. However, our experience shows us that people are dealing with so much more than just their physical health. Many people struggle with a multitude of issues impacting their mental and financial health as well. And just offering Telemedicine alone doesn’t cut it.
This is why our program also provides access to health advocates and counselors, trained to help members with issues that may be causing stress or anxiety, as well as cost saving tools to help address their financial health. By putting all these Telehealth services together, we provide a total pyramid of Telehealth that powerfully impacts health, wellness, financial well-being and ultimately, productivity.
For your body, mind and pocket book.
Utilization drives value.
Checking the Telehealth box isn’t good enough.
Simply offering these high-impact services to our members is insufficient to making a true impact. We need to make sure that people use them. Because we know that the true value of Telehealth comes from utilization. And in our experience over the last 6+ years, we have found that utilization is a product of 4 key ideas.
The first is quality of service. When someone picks up the phone, their experience needs to be second to none. This is why we have selected the very best service providers to include in our plans. We also know that by removing all barriers to entry, like the cost to make a call, program use increases significantly.
In our experience, most of the people we work with have far too much on their plates already, so we have built our program to be easy to implement and administer, and easy for your members to use it. And finally, we need to make sure that members know about these services. What they are. How to access them. Why they will make their lives better.
And this last point is significant to us.
As a matter of fact, our extensive engagement plan uses multiple channels of communication to drive awareness of our programs, which in turn increases adoption, resulting in our industry-leading utilization rates of over 50%.
More use leads to more value.
Who’s on first?
Sometimes, it’s a little confusing as to who does what in our relationship with our clients and their teams. Here is a 50,000 ft. view of who does what.
Call A Doctor Plus – our team helps your clients implement, administer and communicate the programs to their teams. We handle billing your clients, fulfillment of the services, driving awareness, paying commissions and managing our client’s account.
Basically, if it has to do with administering the program, we do it all. When it comes to receiving the benefits, however, that’s a different story and is handled 100% by our partners, Teladoc and Health Advocate.
Teladoc – Teladoc’s team provides your clients’ teams with 24/7 access to doctors by phone, video or mobile app. They are responsible for making sure that the experience our members receive when they need to talk to a doctor is the best it can be.
Health Advocate – Health Advocate’s team of healthcare experts, counselors, social workers and more is responsible for delivering our members with the additional services that we provide, including Health Advocacy, EAP, Medical Bill Saver and the Health Cost Estimator +.
You’ll learn more about these services later.
Delivering significant benefits.
The value of Telehealth is significant, for both the employer and the employee.
For employers, our plan is going to produce happy, healthy employees, which in turn is going to boost productivity and reduce absenteeism. And because the employees have the resources they need to solve their healthcare problems, our plan lessens the burden on your HR team. All this while decreasing healthcare expenses and enabling your managers and supervisors to be as effective as possible.
For members, our program saves money and improves their overall quality of life by giving them easy, affordable access to the quality care they need. By helping members navigate the complex healthcare system and reducing the costs of their healthcare, our program improves health and wellbeing while lowering out of pocket expenses.
What other benefit in your repertoire can check that many boxes and provide such significant benefits to your organization and your team and do it for under $10 a month? The time to engage with these powerful services is now, so put our team to work for you today!
This is the power of Telehealth.
Let us help you succeed!
Our team is committed to partnering with our clients to ensure that they have a successful experience. We do the heavy lifting to make implementing our program easy. We have selected a suite of powerful services that put your members back in control of their healthcare experience.
Our $0 copay plan design and extensive engagement ensures that people know these services are available to them, and that they are using them, which delivers value to your clients’ organizations.
We track and report utilization monthly, so your clients can measure their success and know where they stand. And our proprietary administration system makes managing every aspect of your clients’ account simple.
And when it’s time to pick the plan that works best, there are no extensive forms to complete or start-up fees, you simply execute the agreement, send us their member census and provide a binder check for the first month and you’re on your way!
Doesn’t get much easier than that!