Our August 28th release brings a significant update to the Call A Doctor Plus Admin Portal, designed to make managing your program faster, easier, and more intuitive.
Some of the improvements will be immediately noticeable. Others are happening behind the scenes. Together, they create a cleaner experience today while giving us a stronger foundation to continue improving the portal moving forward.
The first thing you may notice is that the portal looks a little different.
We’ve introduced design enhancements throughout the platform to create a cleaner, more consistent experience and make common tasks easier to navigate.
But the improvements go deeper than what you see.
As part of this release, we also removed legacy code and addressed technical debt behind the scenes. The result should be an experience that isn’t just easier on the eyes, but faster and more responsive as well.
We’ve redesigned the Admin Portal home page to make it easier to get where you need to go.
One of the biggest additions is direct access to a new member table view, allowing you to see members across all of the groups you have access to in one place.
From the table, you can quickly:
For clients managing multiple groups or larger populations, this should significantly reduce the number of clicks required to complete everyday tasks.
You’ll also notice a small but important terminology change.
What we previously called the Client ID is now the Plan ID.
Nothing about the underlying identifier has changed. We simply believe Plan ID is a more accurate description of what the number represents.
Here’s the distinction:
Group ID
The consistent identifier for a group that remains with that group across plan years.
Plan ID
The unique identifier associated with a particular plan year or program configuration for that group.
So, if you’re accustomed to looking for a Client ID, don’t worry — it’s still there. It just has a new name.
Not every improvement in the August 28th release is something you’ll be able to see.
We’ve also made numerous back-end enhancements designed to improve how the portal operates and streamline some of the processes our team uses to support you.
That means a better experience on both sides: a portal that works more efficiently for you and better tools for our team to serve you more effectively.
The August 28th release represents another important step in the continued evolution of the Call A Doctor Plus Admin Portal.
Our goal is simple: make the things you do most often easier, faster, and more intuitive.
These updates move us meaningfully in that direction — and we’ve got plenty more planned.