Think about what a virtual visit looked like for the past decade or so.
For millions of people, that experience changed healthcare for the better. It made care more accessible, more affordable, and dramatically more convenient.
But once the visit ended, members were often left to navigate the next steps on their own.
Need lab work?
Find a lab.
Need imaging?
Schedule it yourself.
Need a specialist?
Start making phone calls.
Today’s virtual visit looks very different.
Teladoc has significantly enhanced its 24/7 Care platform, expanding what providers can do before, during, and after the visit. Rather than simply treating today’s symptoms, Enhanced 24/7 Care is designed to deliver a more connected healthcare experience from beginning to end.
Most members won’t notice a dramatically different login screen or appointment process.
Instead… they’ll benefit from a series of enhancements happening behind the scenes that make every virtual visit more capable than ever before.
Those enhancements fall into four major areas:
Taken together, these enhancements represent one of the biggest advancements we’ve seen in virtual urgent care in years.
Virtual urgent care has always been a great solution for common illnesses.
Now, providers can address an even broader range of medical concerns without immediately sending members elsewhere.
More healthcare needs can now begin… and often be resolved… through a single virtual visit.
Enhancements include:
For members, that means fewer unnecessary handoffs and a smoother path to getting the care they need.
Did You Know?
Teladoc providers can now order laboratory testing and diagnostic imaging as part of a 24/7 Care visit when clinically appropriate.
Some of the biggest improvements aren’t visible to members…they’re available to the providers delivering care.
Enhanced 24/7 Care gives providers access to additional clinical resources that help them make faster, better-informed treatment decisions.
Better tools help providers deliver better care.
New capabilities include:
These enhancements help reduce delays, eliminate surprises at the pharmacy, and give providers more confidence when recommending treatment options.
Did You Know?
Providers can now see prescription coverage, copays, preferred medications, and prior authorization requirements before sending a prescription.
This may be the most significant change of all.
Historically, a virtual visit ended when the diagnosis was complete.
Today’s virtual visit can become the beginning of a more connected healthcare journey.
Members no longer have to figure out the next step on their own.
Providers can now help coordinate what happens next through:
Instead of simply ending the visit, Enhanced 24/7 Care helps members continue moving toward the right care.
Not every enhancement is about treating illness… some are about preventing it.
Providers can now identify preventive care opportunities and gaps in care while members are already engaged in a virtual visit.
Today’s concern can become tomorrow’s prevention opportunity.
Examples include:
A visit for today’s symptoms can now contribute to better long-term health.
| Yesterday | Today | |
|---|---|---|
| Diagnose | ⟶ | Diagnose + Guide |
| Treat | ⟶ | Treat + Coordinate |
| Write a prescription | ⟶ | Write a prescription + Check coverage |
| End the visit | ⟶ | Continue supporting the member |
| Solve today’s problem | ⟶ | Help navigate the healthcare journey |
The easiest way to think about these enhancements is this:
For members, the experience remains just as fast and convenient as ever.
For employers and brokers, however, Teladoc’s Enhanced 24/7 Care represents a meaningful evolution in what a virtual urgent care solution can deliver.
These enhancements represent an exciting step forward for organizations utilizing the Teladoc platform, and we’re looking forward to helping our clients and broker partners understand how these new capabilities can create even greater value for the populations they serve.
Want to dive deeper? We’ve assembled several additional resources to help you better understand Teladoc’s Enhanced 24/7 Care platform.
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